Rules And Regulations For Management System Certification

3.1 Certification Agreement

On acceptance of the Quotation, the certification agreement is signed between INTERCERT EGYPT and the client for providing certification of the client’s management system by INTERCERT EGYPT to the applicable international standard.

Conducting ICT based on- line Audits (If applicable):

Intercert Egypt uses its own controlled Zoom Cloud environment for conducting online audits. The platform is selected, configured, and managed to ensure:

• Secure audio, video, and screen-sharing communication
• Restricted access to authorized audit participants only
• Controlled meeting links and passwords
• No unauthorized recording or data extraction
• Compliance with confidentiality, information security, and data protection obligations

All ICT tools used by Intercert are assessed prior to use to confirm their suitability for conformity assessment activities and protection of client information, as required by IAF MD 4:2025

Security, Confidentiality, and Data Protection

Intercert Egypt ensures that:

• Confidentiality of client data and audit evidence is maintained throughout ICT-based audits
• Information security and privacy controls are agreed with the client before the audit
• Secure handling, storage, and transmission of electronic records is applied
• In case security or confidentiality requirements cannot be adequately met, ICT will not be used and alternative audit methods will be applied.

Determination of Eligibility for Online Audits

The use of ICT is not automatic and is subject to formal review.

During application review and audit planning, Intercert evaluates:

• The applicable management system standard and scheme rules
• Whether the standard explicitly allows, restricts, or prohibits online auditing
• The nature of the client’s processes, risks, and complexity
• Whether activities can be effectively assessed without physical presence
• The availability and reliability of ICT infrastructure for all audit participants

Only audit activities that can achieve equivalent confidence to on-site auditing are conducted online, in accordance with IAF MD 4 requirements

Scope of ICT-Based Audit Activities

Where permitted by the applicable standard and risk assessment, ICT may be used for:

• Opening and closing meetings
• Interviews with management and personnel
• Review of documented information and records
• Real-time observation of virtual processes
• Remote access to systems supporting management system operation

Physical processes (e.g. manufacturing, warehousing, physical testing, installation, or on-site operations) are not considered virtual sites and normally require on-site audit activities.

Audit Planning, Duration, and Reporting

• The audit plan clearly identifies the extent and method of ICT use
• Additional planning time is allocated where ICT is applied
• ICT-based activities contribute to the total audit duration
• Audit reports explicitly state the extent of ICT use and its effectiveness in achieving audit objectives

Where virtual sites are included within the audit scope, this is clearly documented in certification records.

Client Agreement and Transparency

The use of ICT for auditing is subject to mutual agreement between Intercert Egypt and the client prior to the audit. If agreement is not reached, or if ICT conditions cannot be fulfilled, Intercert conducts the audit using alternative compliant methods.

Commitment

Intercert Egypt is committed to conducting ICT-based audits in a controlled, transparent, and internationally recognized manner, ensuring:

• Integrity of the certification process
• Confidence in audit outcomes
• Full compliance with IAF mandatory documents and applicable standard

3.2 STAGE –1 AUDIT & DOCUMENTATION REVIEW

INTERCERT EGYPT shall conduct a stage –1 audit at client site to verify the adequacy of documentation with respect to the requirements of the applicable standard and also to understand and gather further information on the client activities and processes including applicable statutes, to plan for the stage –2 audits. The client shall satisfactorily resolve all the observations raised in document review along with other concerns / issues highlighted during the audit and the same confirmed to INTERCERT EGYPT before planning the stage –2 audit INTERCERT EGYPT shall submit a formal report to the client.

3.3. STAGE –2 AUDIT 

INTERCERT EGYPT’s audit team shall visit the client’s premises, as per an agreed plan, to verify effectiveness of the client’s management system in meeting the requirements of the applicable ISO and other international management system standard. INTERCERT EGYPT shall submit a formal report to the client.

3.4 NON-CONFORMITY REPORT

If a nonconformance is detected during audit, a Nonconformity Report shall be issued to the client. For the non-conformities raised during the audit client shall submit the correction and the corrective action (based on root cause) to INTERCERT EGYPT office within 20 working days from the last day of the audit. 

INTERCERT EGYPT shall verify the submitted correction and the corrective action and confirm the acceptance of the same to the client. Client shall take the correction and corrective action within the stipulated date and submit the documentary evidence to INTERCERT EGYPT to verify the effectiveness of action taken and accordingly to close the non-conformances.  

In case of a major non-conformance, the effectiveness of action taken shall be verified at client site by a follow up visit or as communicated by the team leader on the closing day of the audit. This shall be completed within 90 days from the last day of the audit.  

In case of certification audit (fresh client) the INTERCERT EGYPT shall cancel the audit under the following conditions.

• Client does not submit Corrective Action Plan for the Non Conformity raised within 20 working days as stipulated above
• In case of major Non Conformity the verification of effective of corrective action is not completed within 90 days as stipulated above. 

In case of certified clients INTERCERT EGYPT shall suspend the certificate under the following conditions

• Client does not submit Corrective Action Plan for the Non Conformity raised within 20 working days as stipulated above 
• In case of major Non Conformity the verification of effective of corrective action is not completed within 90 days as stipulated above.

3.5 RECOMMENDATION FOR CERTIFICATION

INTERCERT EGYPT shall recommend certification of the client’s management system, based on the following 

• INTERCERT EGYPT has reviewed the audit reports and has accepted the recommendations of the audit team 
• The client has submitted the correction and corrective action for the non-conformities raised within the stipulated time and INTERCERT EGYPT has accepted the same 
• In case of a major non-conformance, the effectiveness of correction and corrective action is verified by INTERCERT EGYPT’s auditors as agreed and the non-conformity either closed or down graded to minor.
• If the client is not recommended for certification INTERCERT EGYPT shall accordingly inform the client. 

3.6 ISSUE OF CERTIFICATE 

INTERCERT EGYPT shall issue the certificate against the applicable standard to the client provided that,

• INTERCERT EGYPT has verified the effectiveness of the corrective actions in case of major non-conformances or accepted the corrective actions for minor non-conformances as stated in section 3.4. or as required by the specific management system standard 
• INTERCERT EGYPT has taken a decision
• The Certificate is the property of INTERCERT EGYPT. and shall be produced to INTERCERT EGYPT as and when requested. 
• The certification will be valid for a period of three years from the date of approval of certification, subject to the satisfactory maintenance of the Management System as confirmed through agreed surveillance audits 

3.7 SURVEILLANCE AUDIT

Surveillance audits shall be conducted regularly at the client site at least once in a year to confirm that the Client’s Management System continues to conform to the requirements of the standard to which it is certified. 

• The first surveillance audit shall take place within twelve months from the last day of the stage –2 audit and failure to comply with this requirement will lead to suspension and subsequently withdrawal of certification.
• For the non-conformity raised during the surveillance audit the conditions stipulated in section 3.5 shall be applicable 
• In the case that a surveillance audit cannot be carried out because the client’s operations are affected owing to factors outside its control, e.g.: employee union strike, natural calamity, etc. the case shall be presented to INTERCERT EGYPT for a decision. 
• INTERCERT EGYPT shall submit a formal report to the client

3.8 RE-CERTIFICATION AUDIT

The purpose of re-certification audit is to confirm the continued conformity and effectiveness of the client’s management system as a whole and its continued relevance and applicability for the scope of certification.

The Re-Certification audit shall include site audit and shall consider the performance of management system over the period of certification and shall also include a review of previous surveillance audit reports. The re-certification audit may have a stage –1 audit in situations where there have been significant changes to the management system, the client or changes to legislation. 

INTERCERT EGYPT shall conduct the re-certification audit at least 60 days in advance to the expiration of certification so that the client has time to implement corrective actions before the expiry of the certification 

For non-conformities raised during the audit, the conditions specified in section 3.4 become applicable.  INTERCERT EGYPT shall submit a formal report to the client. 

3.9 SPECIAL AUDIT

3.9.1. INTERCERT EGYPT shall conduct special audits under the following conditions,

• Extension of the scope of certification already granted, on the request of client. This could be clubbed with routine surveillance audit. 
• To investigate complaints received by INTERCERT EGYPT about the client.
• Follow up audit in case of suspension. 
• Follow up audit for Major non conformance reported in any of the audits namely, certification, surveillance and re-certification
• Changes in INTERCERT EGYPT’s certification requirements
• Transfer of certification  
• Reduction in scope as requested by the client
• Decisions by the Certification committee based on the results of the review of the audit reports to re-verify and confirm certain aspects of the management system.
• the occurrence of a serious incident or breach of regulation necessitating the involvement of the competent regulatory authority.
• Non Compliance to regulatory Authority 

3.9.2. In case of short notice audits to investigate complaint, response to changes and follow up of suspension, INTERCERT EGYPT shall select auditors from earlier audits done on the client, because of the lack of opportunity for the client to object to the audit team 

3.9.3. For non-conformities raised during the audit the conditions identified in section 3.4 shall become applicable.

3.9.4. INTERCERT EGYPT shall submit a formal report to the client

3.10 NOTICE OF CHANGES BY INTERCERT EGYPT    

INTERCERT EGYPT shall inform the client in advance any changes to its requirements for certification and shall subsequently verify that each client complies with this requirement. It shall necessitate a special audit in certain cases. 

3.11 NOTICE OF CHANGES BY THE CLIENT 

Client shall inform INTERCERT EGYPT, without delay, of matters that may affect the capability of management system to continue to fulfill the requirements of the standard used for certification. These may include changes related to,

• The legal, commercial, organizational status or ownership,
• Organization and management (e.g. changes in key managerial, decision making or technical staff).
• Contact address and sites. 
• Scope of operation under the certified management system. 
• Major changes to the management system and processes. 
• the occurrence of a serious incident or breach of regulation necessitating the involvement of the competent regulatory authority.
•  

INTERCERT EGYPT shall review the changes and accordingly discuss with client for an early verification to ensure that the capability of the management system continues to fulfill the requirements of the applicable standard.

3.12 MAINTAINING CERTIFICATIONS 

The Certification is maintained for a period of 3 years under the following conditions. 

• The Surveillance Audits are conducted as planned and the client has demonstrated that it continues to satisfy the requirements of the management system standard as confirmed by INTERCERT EGYPT. 
• All the non-conformance raised during previous surveillance are closed within the time frame agreed and correction and corrective actions for the non conformities raised during the current audit are identified and accepted by INTERCERT EGYPT as per conditions specified in section 3.4.
• The Internal Audit and the management reviews are conducted as scheduled and there are no issues pending. 

The client shall maintain suitable records of customer complaints and keep the records of investigation and remedial actions taken with respect to such complaints for verification by the INTERCERT EGYPT auditors.  All outstanding dues to INTERCERT EGYPT are paid.

3.13. SUSPENDING, WITHDRAWING OR REDUCING THE SCOPE OF CERTIFICATION 

(a) Suspension 

INTERCERT EGYPT shall suspend certification in cases wherein 

The client’s certified management system has persistently or seriously failed to meet certification requirements, including requirements for the effectiveness of the management system. 

• The client does not allow surveillance and re-certification audits to be conducted at the agreed frequencies. 
• Wishful misuse of logo & reference to certification.
• Noncompliance to submission of Corrective action as stated in section 3.4.
• Nonpayment of dues to INTERCERT EGYPT

The suspension shall be for a period of maximum six months and the suspended status of the client shall be publicly made available in the register of certified clients being maintained by INTERCERT EGYPT at its registered office. During this period the client’s management system certification is temporarily invalid  and the client shall discontinue the use of logo or any reference of certification in advertising matter.

(b) Withdrawal

INTERCERT EGYPT shall withdraw the certificate under the following circumstances.

• Failure of the client to resolve the issues of suspension within six months shall result in withdrawal of certification 
• Other reason like major legal complaint, company involved in malpractices, INTERCERT EGYPT loses accreditation etc.
• Client voluntarily requested for a withdrawal.
• Upon withdrawal of certification the client ceases to enjoy the certification status and the client shall immediately cease use and distribution of any literature, stationary etc bearing the mark. The artwork supplied and all the original approval certificates are to be returned to INTERCERT EGYPT.

(d) Reduction in scope of certification 

INTERCERT EGYPT shall decide to reduce the client’s scope of certification by excluding the parts not meeting the requirements, when the client has persistently and seriously failed to meet the certification requirements for those parts of the scope of certification. Such exclusions shall be consistent with the certification standard. 

Upon request from any party, INTERCERT EGYPT shall provide information related to the validity of a given certificate. 

3.14. CERTIFICATION AND USE OF LOGO

The certificates issued by INTERCERT EGYPT remain the property of INTERCERT EGYPT and must be returned where requested. The client authorized to use the certificate mark or its logo in advertising matter as per instruction given by INTERCERT EGYPT at the time of issuing the certificate.

The client, while using its certification, shall ensure that it,

• Conforms to requirements of INTERCERT EGYPT when making reference to its certification status in communication media such as Internet, brochures or advertising or other documents.
• Does not make or permit any misleading statement regarding its certification,
• Does not use or permit the use of the certification document or any part thereof in a misleading manner,
• Upon suspension or withdrawal of its certification, discontinues its use of all advertising matter that contains a reference to certification, as directed by INTERCERT EGYPT.
• Amends all advertising matter when the scope of certification has been reduced,
• Shall not use the certification information in a manner to imply that the product or service is certified. The certification mark or logo shall not be used on a product or product packaging and laboratory test, calibration or inspection reports or any form of certificates issued by educational institutions as these could be interpreted as denoting product conformity or these are deemed as products in some context.
• Does not imply that certification applies to activities that are outside the scope of its certification, 
• Shall not use the certification in such a manner that would bring INTERCERT EGYPT and /or the certification system into disrepute and lose public trust 
• Logos shall also not to be applied on visiting cards

3.15. PUBLICLY ACCESSIBLE INFORMATION 

INTERCERT EGYPT shall make the following information publicly accessible through its web site and through documents 

• The activities of INTERCERT EGYPT
• The requirements for certification including information on the audit processes and certification process for granting, maintaining, extending, renewing, reducing suspending and withdrawing certification.
• Certification status of clients through the register of certified clients maintained at INTERCERT EGYPT’s office
• Appeal and complaint process.  All other information shall be treated as confidential.

3.16. OBLIGATIONS OF THE APPLICANT / CERTIFIED ORGANIZATION  

The applicant / certified organization shall commit to fulfill continually  the requirements of certification set by INTERCERT EGYPT for the scope for which certification has been granted  including adapting changes in requirements for certification as and when communicated 

• When requested the applicant / certified organization shall cooperate with INTERCERT EGYPT in the fulfillment of the requirements for certification. This shall apply to all locations included in the certification 
• The applicant / certified organization shall provide access to information, documents and records as necessary for granting certification and maintaining certification 
• Certified organization shall allow the personnel from the accreditation body (e.g. SAC etc. ) access to their sites and  shall provide access to information , documents  and records  when requested by INTERCERT EGYPT
• The certified client shall claim certification only with respect to the scope for which certification has been The certified organization shall not use its certification in such a manner as to bring INTERCERT EGYPT into disrepute 
• The applicant / certified organization shall pay fees as determined by INTERCERT EGYPT
• The applicant / certified organization shall inform without delay any significant changes relevant to the certification  in respect of its status or its operation related 
• Its legal, commercial  or ownership status 
• The organization, top management & key personnel  
• Resources and premises
• Scope of certification 
• Other such matters that might  affect the ability of the certified organization  to fulfill requirements of certification.

Public Information about Certification Status

INTERCERT EGYPT shall maintain an up-to-date register of certified clients, which includes information regarding the status of certifications (valid, suspended, or withdrawn).

INTERCERT EGYPT shall make this information publicly accessible through its official website, whereby interested parties can verify the certification status by entering the certificate number provided to the certified client.

In addition, INTERCERT EGYPT shall provide upon request, information about the certification scope, validity, and current status of any certified client.

The register shall be updated regularly to reflect changes arising from granting, maintaining, renewing, suspending, withdrawing, or reducing the scope of certification.

3.17 OBLIGATIONS OF INTERCERT EGYPT   

INTERCERT EGYPT shall make publicly available information about the status of certification that it has granted the certified organization. The information shall be updated regularly. The information shall include the following 

• Name and address of the certified client 
• Dates of granting certification  and expiry date as applicable 
• Scope of certification 

INTERCERT EGYPT shall give due notice of any changes to its requirements for certification. It shall take into account the views expressed by interested parties before deciding on the precise form and the effective date of the changes. Following a decision on, and publication of , the  changed requirements it shall verify that each certified client carries out  necessary adjustments 

INTERCERT EGYPT shall ensure that the Management System Certification to all clients is provided independently, impartially and in fair manner. The policies and procedures under which INTERCERT EGYPT operates the certification services are non-discriminatory and are administered in a non-discriminatory manner

INTERCERT EGYPT shall submit an audit summary report to the organization audited and also to the accreditation body as per the requirement of the accreditation body. The report will be treated in strict confidence  

On request from any party the information regarding the validity of certification for any specific client is also communicated by INTERCERT EGYPT in writing with intimation to the client

When confidential information about a client is made available to external bodies e.g. accreditation body or peer assessment body as per INTERCERT EGYPT’s agreement with such external bodies, the same shall be informed to the client by INTERCERT EGYPT.

3.18. INTERCERT EGYPT OFFERING OTHER SERVICES 

(other management system certification) unaccredited

INTERCERT EGYPT shall not give any special consideration to the client in terms of any financial or any concession in the requirements of new management system certification. 

3.19 CHANGES IN THE SCOPE OF CERTIFICATION (CERTIFIED ORGANIZATIONS)

Under the management system certified, there is a provision for change in scope for certification and this shall be applicable to the following cases (This however does not apply to the reframing the scope to bring-in more clarity without change in the activity or the process) 

Extension in the scope  (e.g.. addition of a different product or  new initiative/activity)

Reduction in the scope (e.g. discontinuing certain products or processes or activity)

Change in the location (shifting of factory , office to new location)The above changes can be affected only after verification and confirmation by certification body and the following requirements should be met by organization seeking change in scope.

The organization has amended the management system documentation with respect to the changes and has implemented the same and have the same subjected to at least one internal audit.

 The change in scope can be done either with surveillance or re-certification provided the organization informs the certification body INTERCERT EGYPT   at least 30 days prior to the audit due. Any short notice requests for changes will not be entertained 

3.20. Tasks given to Audit Team

The task given to audit team shall include,

To examine and verify the structure, policies, processes, procedures, records and related documents of the client

To determine that these meet all the requirements relevant to the intended scope of certification

To determine that processes and procedures are established, implemented and maintained effectively to provide a basis for confidence in the client’s management system

To communicate to the client, for its action, any inconsistencies between the client’s policy, objectives, targets and the results 

4.0. GENERAL TERMS AND CONDITION

• Termination– 

The client and INTERCERT EGYPT shall have the right to terminate this agreement at any time giving 30 days of written notice of such termination. The client shall, in case of termination, reimburse to INTERCERT EGYPT all the dues up to date of termination. INTERCERT EGYPT, if it so wishes, shall also charge a termination fee to be negotiated at the time of termination and this is in addition to the dues that are payable to INTERCERT EGYPT. In no case such termination fee shall not exceed 15% of the value of the agreement. All reimbursable are payable at the end of said 30 days period.

Audit termination cases: The lead auditor may technically terminate or suspend an audit in progress when circumstances arise that compromise the integrity, effectiveness, or feasibility of the audit process. Justifiable cases include situations where the client refuses access to required documents, personnel, or facilities; fails to provide accurate or truthful information; or where safety, security, or legal risks are identified that endanger the audit team or obstruct objective evidence collection. Additionally, if it becomes apparent that the scope of certification is no longer applicable due to major organizational changes or cessation of relevant activities, or if the client demonstrates non-cooperation or hostility, the auditor is obligated to report the issue and, with appropriate approval from the certification body’s management, terminate the audit. All such cases must be fully documented, and the decision must align with the CB’s procedures and ISO/IEC 17021-1 impartiality and competence requirements.

(b) Confidentiality– INTERCERT EGYPT shall not disclose any information about the client or individual to a third party without the written consent of the client or the individual concerned. If INTERCERT EGYPT is required by law to release confidential information to a third party, the client or the individual concerned shall, unless regulated by law, be notified in advance of the information provided.  .

 (c) Force majeure– Delay in or failure of performance of either party hereto shall not constitute a default hereunder or give rise to any claim for damage if and to the extent such delay or failure is caused by an act of war, natural disaster, fire, explosion, labor dispute or any other event beyond the control of the party affected and which, by the exercise of reasonable diligence, said party is unable to prevent. The party affected shall notify the other party in writing of the causes and expected duration immediately after the occurrence of any such event.

(d) Law & disputes-The agreement for certification between INTERCERT EGYPT and client shall be governed by prevailing law in EGYPT. Any dispute arising in connection with the agreement, which cannot be settled by private negotiations between the parties, shall be referred to arbitration as per the Egyptian Arbitration Act, subject to Egyptian jurisdiction. The decision of the arbitration shall be binding for the both parties.

(e) Appeals: Client shall appeal to INTERCERT EGYPT in respect of the following,

Non acceptance of client’s application for certification

Not granting, suspending, withdrawing or denying of certification

INTERCERT EGYPT shall deal with the appeals according to its procedure and shall be responsible for all decisions at all levels of the appeal handling process as per INTERCERT EGYPT procedure QP-13

INTERCERT EGYPT shall acknowledge the receipt of the appeal and shall provide the client with progress reports and the outcome.

(f) Complaints: 

INTERCERT EGYPT shall investigate the complaint received about the client to decide what action need to be taken and the same shall be communicated to the client at an appropriate time as per INTERCERT EGYPT procedure QP-13. The identity of the complainant shall not be disclosed. 

Complaints about INTERCERT EGYPT from the client or third party: Depending on the nature of the complaint, Chairman of the Impartiality Board shall decide to conduct the investigation himself or appoint a complaint panel for each complaint. The complaint panel shall contain at least two members from the INTERCERT EGYPT’s auditor panel who have not been part of the audit and also not involved in certification decision or involved in the subject of the complaint. Further, the complainant shall be given an opportunity to present the case to the panel in person if he so desires.

The complaint panel shall investigate the complaint by looking into the records and / or talking to the complainant and INTERCERT EGYPT and shall take a decision taking into account the results of any previous such complaints.

The details of investigation and the correction and the corrective actions identified are recorded in the complaint register. Upon verification on the effectiveness of corrective action taken, INTERCERT EGYPT shall inform the complainant about the correction and corrective action taken and if the complainant is satisfied with the actions taken the complaint is treated as closed. The final Decision on the resolution of complaint shall be taken by the chairman of the impartiality Board. 

Complaints about the certified client from its customers or any other third    party:

INTERCERT EGYPT shall inform the client about the complaint received and ask the client to investigate the complaint and report the findings to INTERCERT EGYPT within two weeks from the date of receiving the complaint by the client.

If INTERCERT EGYPT does not receive any response from the client or the action taken by the client is not found effective, INTERCERT EGYPT shall inform the client accordingly and ask for a special audit at the client site by INTERCERT EGYPT. On confirmation from the client INTERCERT EGYPT shall conduct a special audit as per INTERCERT EGYPT procedure PM-07 and investigate the complaint.

If the complaint is of serious nature INTERCERT EGYPT shall initiate the special audit directly with the client 

As its policy, INTERCERT EGYPT shall not disclose the identity of the complainant to the client. 

If any action is needed to be taken by the client INTERCERT EGYPT shall verify the effectiveness of such action by suitable means appropriate to the gravity of the problem.

If the corrective action taken by the client is found effective INTERCERT EGYPT shall inform the complainant accordingly and the complaint shall then be treated as closed. 

INTERCERT EGYPT shall decide to make public the complaint and its resolution if agreed with client and complainant. 

All the complaints received and their statuses with respect to their resolution are presented in the Management Review and the Impartiality Board meeting.

(g) Fees The fees shall be detailed in the quotation submitted by INTERCERT EGYPT.  Fees are charged on the basis of applicable rates at the time of submission of the quotation. INTERCERT EGYPT may revise the fee submitted in the quotation during the Certification period.  Clients shall be notified of any change in the fee.

If any special audit is performed on the client as detailed in section 3.9, INTERCERT EGYPT shall charge an extra fee for such audits to cover the audit charges and other administrative costs and this shall be payable within 7 days from the date of invoice.

Cancellation of Audit shall involve re-imbursement of expenses incurred by INTERCERT EGYPT, if any.

(h) Access to the client site: The client, at the request of INTERCERT EGYPT, shall permit access to their sites and records for INTERCERT EGYPT’s auditors and authorized personnel on behalf of the accreditation body to which INTERCERT EGYPT is accredited. The same shall be communicated to the client in advance. 

(I) Agreement Period: The agreement signed comes to force on and remains in the force until the expiry of the certificate, unless withdrawn for justified reasons or withdrawn by either party upon due notice given to the other party.

• Liability: INTERCERT EGYPT’s liability shall be limited to providing certification of the client’s management system and shall not in any way be responsible for the liabilities arising out of the client’s products or services.