Quality Management certification
A quality management system (QMS) is defined as a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives. A QMS helps coordinate and direct an organization’s activities to meet customer and regulatory requirements and improve its effectiveness and efficiency on a continuous basis.


Implementing a QM system affects every aspect of an organization’s performance. Benefits of a documented quality management system include:
  • Meeting the customer’s requirements, which helps to instill confidence in the organization, in turn leading to more customers, more sales, and more repeat business
  • Meeting the organization’s requirements, which ensures compliance with regulations and provision of products and services in the most cost- and resource-efficient manner, creating room for expansion, growth, and profit
These benefits offer additional advantages, including:
  • Defining, improving, and controlling processes
  • Reducing waste
  • Preventing mistakes
  • Lowering costs
  • Facilitating and identifying training opportunities
  • Engaging staff
  • Setting organization-wide direction
  • Communicating a readiness to produce consistent results


Each element of a quality management system helps achieve the overall goals of meeting the customers’ and organization’s requirements. Quality management systems should address an organization’s unique needs; however, the elements all systems have in common include:
  • The organization’s quality policy and quality objectives
  • Quality manual
  • Procedures, instructions, and records
  • Data management
  • Internal processes
  • Customer satisfaction from product quality
  • Improvement opportunities
  • Quality analysis


Before establishing a quality management system, your organization must identify and manage various connected, multi-functional processes to help ensure customer satisfaction. The QMS design should be influenced by the organization’s varying objectives, needs, and products and services provided. This structure is based largely on the plan-do-check-act (PDCA) cycle and allows for continuous improvement to both the product and the QMS. The basic steps to implementing a quality management system are as follows:
  1. Design
  2. Build
  3. Deploy
  4. Control
  5. Measure
  6. Review
  7. Improve
Design and Build
The design and build portions serve to develop the structure of a QMS, its processes, and plans for implementation. Senior management should oversee this portion to ensure the needs of the organization and the needs of its customers are a driving force behind the systems development.
Deployment is best served in a granular fashion by breaking each process down into subprocesses and educating staff on documentation, education, training tools, and metrics. Company intranets are increasingly being used to assist in the deployment of quality management systems.
Control and Measure
Control and measurement are two areas of establishing a QMS that are largely accomplished through routine, systematic audits of the quality management system. The specifics vary greatly from organization to organization depending on size, potential risk, and environmental impact.
Review and Improve
Review and improve detail how the results of an audit are handled. The goals are to determine the effectiveness and efficiency of each process toward its objectives, to communicate these findings to the employees, and to develop new best practices and processes based on the data collected during the audit.

The Concept of Quality Management

A Quality Management System in its basic concept is quite simple. It seeks to,

  • Recognize interested party requirements including Licenses to Trade, guidelines, customer requirements, and the chosen management system standard(s).
  • Ensure that all requirements have been met.
  • Confirm that employees receive applicable training in the quality system requirements.
  • Determine processes, their interaction, inputs and outputs.
  • Produce records or evidence that system requirements have been met.
  • Measure, monitor and report the performance of the QMS.
  • Plan changes to the QMS and take actions to address risks and opportunities as a result of changes.
  • Perform internal audit to analyze the QMS and correct nonconformities.
  • Continually improve the QMS.
Committed to bringing the premium and most satisfactory services to clients, Intercert Egypt maintains a strict, rigorous and comprehensive software quality assurance program through suitable policies, clear and standardized processes, and thorough testing.  This is all performed by well-trained, highly-skilled and professional QA employees.
To ensure the smooth operations of projects, Intercert Egypt has set forth a number of polices, namely the software development regulations, project management regulation, and principles regarding communication, and project documentation.  These act as the top guidelines in all development stages from initiation to execution to closing. We also design and provide special training courses to QA employees for the best software quality management.
Together with these polices, our software quality management is also assured by a standard development process. Our process follows complete PDCA guidelines (Plan-Do-Check-Act) to make sure that every single thing is well-planned and implemented. For comprehensive quality assurance, the processes applied at Intercert Egypt covers thorough project phases from requirements taken, requirements analysis, design, implementation, testing and delivery.
The development team, along with employees from the client participate in daily Scrums (or status meetings) to ensure that there is daily communication between everyone involved in the project.
Continuous Integration
In addition to the initial ramp-ups, we encourage for some of our developers to work onsite with the customer during critical times such as intense design sessions or the lead-up to an important code freeze. We are also in favor of having some of our client’s developer’s work out of our office for short periods of time. These continuous inter-office exchanges are essential for long-term projects with mixed development.
Project & Relationship Management
A native, English-speaking engagement manager is assigned to the project who is there to oversee the entire engagement and provide high-level status and updates to clients who are not engaged with the project on a daily basis.
The entire team communicates throughout the day via Skype, phone and other communication technologies.
Quality Management Systems – ISO 9001
ISO 9001

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